Customer Service

Coach Barn is committed to providing you with the highest standards in customer service.

USING OUR SHOPPING CART

Shopping at Coach Barn is very simple and very secure. Just browse through our store 24/7 and find the items that you simply cannot live without. Select the color, size, finish and any customization from the detailed product page. Click the "Add To Shopping Cart" button and the item is automatically placed in your shopping cart. Some items may have additional shipping charges due to shipments going to a residential address, weight or special white glove services.

Once you have everything in your cart, click "Proceed To Checkout". You can choose to sign in as a registered member of Coach Barn or if you are a new customer you would be asked to create an account. Enter any promotional codes along with your billing information and review your order. Please confirm that you provided us with a daytime number just in case we have a question concerning your order. Click "Place Order" and a confirmation page will show you a summary of your transaction.

Note that your credit card will be charged at the time of checkout for all items in your shopping cart.

PHONE IN ORDERS

Placing an order through our shopping cart is as secure as ordering by phone, but we realize that you may have questions and want to speak with one of our customer care representatives. Please call our customer service toll free number at 877-224-3590 Monday through Saturday between 9 am - 4 pm EST. If no one is available to assist you or if it is after business hours, please leave a detailed message and we will return your call as soon as possible.

Note that your credit card will be charged at the time your order is placed.

ONLINE ACCOUNT REGISTRATION

What are the advantages to register? For starters it makes your online shopping faster and easier. Your billing and shipping addresses are securely stored with us so you won't need to enter them every time you place an order. Registrations also give you added benefits including our monthly newsletter and special offers.

CONTACT INFO

Coach Barn
PO Box 237
Centerport, NY 11721
Customer Service Toll Free #: (877) 224-3590
Customer Service Hours: Mon through Sat 9 AM - 4 PM EST
Email: info@coachbarn.com

To obtain the status of an order, enter the confirmation number and click Go.